Importance Performance Analysis (IPA) on the Management Improving of Integrative Medical Hospital and Unmet Medical Care Services

통합의료병원의 환자 미충족 의료서비스 및 경영개선을 위한 IPA

  • Cheong, Moon-Joo (Rare Incurable Disease Integrative Medicine Treatment Labartory, Jang Heoung Integrative Medical Hospital, Wonkwang University) ;
  • Jeon, Byeong-Hyeon (Rare Incurable Disease Integrative Medicine Treatment Labartory, Jang Heoung Integrative Medical Hospital, Wonkwang University) ;
  • Noh, Se-Eung (Jang Heoung Integrative Medical Hospital, Wonkwang University)
  • 정문주 (원광대학교 장흥통합의료병원 난치질환통합치료연구소) ;
  • 전병현 (원광대학교 장흥통합의료병원 난치질환통합치료연구소) ;
  • 노세응 (원광대학교 장흥통합의료병원)
  • Received : 2020.12.17
  • Accepted : 2021.01.08
  • Published : 2021.02.28


Purpose : This study explores unmet medical services within a region for patients admitted to a single medical institution in one region and was to analyze the importance and satisfaction of hospital selection attributes. Through this, we tried to solve the unmet medical needs of patients and provide useful basic data in terms of hospital management in the region. Methods : It were collected to a total of 250 questionnaires for patients admitted to the regional integrative medical hospital. However, 232 samples were used for the final analysis, excluding 18 copies not reported in good faith. For the analysis, first, demographic frequency analysis of inpatients and inpatients was performed, and second, characteristics of patients, including frequent disease receiving treatment, were analyzed. Next, descriptive statistics analysis was conducted on unmet medical service intentions. In terms of hospital selection attribute, the items of continuity maintenance (I quadrant), priority visibility (II quadrant), low priority (III quadrant), and excessive effort (IV quadrant) were derived using the IPA (importance-performance analysis) matrix technique. Results : The derived results were classified by item and area. In the priority administration area, it was the reputation and recognition of medical institutions and the service area of medical institutions. In the case of items, there were 6 items including the importance of surgery and medical expenses, and diet at hospitalization. 1) Conclusion : Thus a result of this study, resources are efficiently allocated to priority correction areas with high importance but low satisfaction and circulatory medical treatment is performed in the departments required by patients who use medical care and, various methods, such as preparing a policy to support medical expenses, should be sought.


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