International Journal of Quality Innovation
- Volume 2 Issue 2
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- Pages.1-23
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- 2001
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- 1598-2688(pISSN)
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- 2363-7021(eISSN)
A Study of ISO9000 Implementation and Quality Management Practices in Hong Kong Construction Industry
- Choi, T.W. (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong) ;
- Chin, K.S. (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong)
- Published : 2001.12.31
Abstract
Many studies reported that some organizations experience benefits of quality as well as the productivity due to the implementation of ISO9000. However, there are significant differences across countries, industries and organizations. This paper examines the current quality management practices in the Hong Kong construction industry under the ISO 9000 environment by a postal survey. It focuses on the success factors of ISO 9000 implementation in the industry. The findings support the views that changes in the organization are needed to realize the benefits brought by ISO 9000.