Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on Organizational Members' Psychological Reactance Factors on IT Governance Control

IT 거버넌스 통제에 대한 조직원의 심리적 반발요인에 대한 연구

  • 조성필 (한양대학교 정보시스템학과) ;
  • 안종창 (한양대학교 정보시스템학과)
  • Received : 2013.04.29
  • Accepted : 2013.06.07
  • Published : 2013.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this paper is to focus on the analysis of organizational members' psychological reactance factors on IT governance control in various types of organizations by the use spreading of individual devices. For this, a model was made based on previous researches related to IT governance control, the scale of organizational members' psychological reactance and the expectancy theory. The statistical significance of organizational members' psychological reactance factors and attitude on IT governance control was tested by the Hong's psychological reactance scale, the level of reward according to expectancy theory, the position in organization and organization size. This study shows controls for achieving the managerial goal of company and an analytical framework generated by analyzing systematically organizational members' psychological reactance factors by IT governance and managerial implications on IT governance control are also presented.

본 연구는 다양한 형태의 조직들에서 IT 거버넌스와 관련된 통제에 대해 조직원들의 개인기기 사용 확산에 따른 반발 심리의 분석에 초점을 둔다. 이를 위해 IT 거버넌스 통제와 관련된 선행 연구, 조직원의 반발 심리에 대한 척도 및 기대이론을 바탕으로 연구 모형을 구성하였다. Hong의 심리적 반발 척도, 기대이론의 보상 정도, 조직에서의 직급이나 조직 규모에 따라 조직원들의 IT 통제에 대한 반발요인과 태도의 통계적 유의성을 검증할 수 있었다. 이를 통해 IT 거버넌스를 통한 경영목표 달성을 위한 통제와 조직원 반발요인에 대한 체계적 분석을 통한 분석 틀을 제시하고 실무적으로도 조직의 IT 거버넌스 통제에 대한 시사점을 얻을 수 있다.

Keywords

References

  1. Y. S. Han, Impact resistance of IT governance, pp. 1-48, Yonsei University, 2009.
  2. ITGI, Board Briefing on IT Governance, 2nd Ed., Rolling Meadows: IT Governance Institute, 2003.
  3. S. Dallas, M. A. Bell, "The Need for IT Governance: Now More Than Ever", Gartner Research, AV-21-4823, pp. 1-3, 2004.
  4. P. Weill, J. W. Ross, "IT Governance: How Top Performers manage IT Decision Rights for Superior Results", Boston: Harvard Business School Press, 2004.
  5. S. H. Juhn, EA and IT Governance, pp. 1-35, KERIS issue report, 2006.
  6. Y. S. Ahn, J. H. Kang, H. R. Cho, M. J. Kim, "An Analysis for Influence Factors for IT Governance Focusing on ITA/EA Functions", Korean Society of IT Services Journal, Vol. 6, No 2, pp. 63-80, July, 2007
  7. K. M. Sung, J. H. Ahn, J. Y. Yang, "A study on IT Governance of Small and Medium sized Enterprises in Korea: With Multiple Contingencies Perspectives", The Journal of Society for e-Business Studies, Vol.12, No.3, pp. 49-74, 2007.
  8. S. R. Jeong, J. H. Kang, B. G. Lee, "The Conceptual Definition and the Measurement Development for IT Governance", Journal of Information Processing Systems, Volume 14, Issue 2, pp.225-234 , 2007. https://doi.org/10.3745/KIPSTD.2007.14-D.2.225
  9. J. W. Brehm, "A theory of psychological reactance", New York: Academic Press, 1966.
  10. S. S. Brehm, & J. W. Brehm, "Psychological reactance: A theory of freedom and control", New York: Academic Press, 1981.
  11. S. M. Hong, S. J. Kim, M. Y. Lee, "Validation of Hong's Psychological Reactance Scale and its relationship with some personality construct in the context of Korean culture", Korean Journal of Psychology, Vol. 13. No. 1, pp. 153-166, 1994.
  12. C. E. Joubert, Relationship among self‐esteem, psychological reactance, and other personality variables, pp. 1147-1151, Psychological Reports, 1990. DOI: http://dx.doi.org/10.2466/pr0.1990.66.3c.1147
  13. S. Chang, Psychological reactance and branded product placement. pp. 1-188, Michigan State University. 2005.
  14. B. E. Mavis, B. E. Stoffelmayr, Multidimensional evaluation of monetary incentive strategies for weight control, pp. 239-252, The Psychology Record, 1994.
  15. Vroom, V.H. Work and Motivation. NY: Wiley, 1964.
  16. J. P. Dillard, L. Shen, "On the nature of reactance and its role in persuasion", Communication Monographs, Vol. 72, Issue 2, pp. 144-168. 2005. DOI: http://dx.doi.org/10.1080/03637750500111815
  17. H. B. Kim, Empirical Study about the User Resistance on IS Diffusion, pp 1-78, Seoul National University, 2007.
  18. M. L. Markus, Power, Politics, and MIS Implementation, Communications of the ACM, Vol. 26, Issue 6, pp. 430-444, 1983. DOI: http://dx.doi.org/10.1145/358141.358148
  19. K. Joshi, "A Model of Users' Perspective on Change: The Case of Information Systems Technology Implementation", MIS Quarterly, Vol.15, No.2, pp. 229-240, 1991. DOI: http://dx.doi.org/10.2307/249384
  20. S. Ram, "A Model of innovation resistance", Advances in Consumer Research, Vol. 14, No. 1, pp. 208-212, 1987.
  21. S. Ram, H. S. Jung, "Forced adoption of innovations in organization: Consequences and implication", Journal of product innovation management, Vol. 8, Issue 2, pp. 117-126, 1991. https://doi.org/10.1016/0737-6782(91)90005-J
  22. L. Lapointe, S. Rivard, "A multi-level model of resistance to information technology implementation", MIS Quarterly, Vol. 29, No. 3, pp. 461-491, Sep. 2005. DOI: http://dx.doi.org/10.1111/1540-5885.820117
  23. W. H. Cho, A study on the resistance of the target group during the policy execution process, pp. 1-66, Kangwon University, 2005.
  24. Merz, Fragebogen zur Messung der Psychologichen reaktanz. [A Questionnaire for the measurement of psychological reactance], Diagnostica, 29, pp 75-82. [From Psychological Abstract, 1983, 70, No.9353]
  25. S. M. Hong, S. Page, A psychological reactance scale: development ,factor structure and reliability, pp. 1323-1326, Psychological Report, 1989. DOI: http://dx.doi.org/10.2466/pr0.1989.64.3c.1323
  26. T. J. Kang, "A study on the influence of the level of movie-goers' psychological reactance on the attitude toward the cinema advertising", Journal of outdoor advertising research, Vol. 7, No. 1, pp. 5-24, 2010.
  27. A. H. Van de Van, D. L. Ferry, Measuring and Assessing Organization, Wiley-Inter-science, New York, 1980.
  28. C. Fornell, D. F. Larcker, "Evaluating Structural Equations with Unobservable Variables and Measurement Error", Journal of Marketing Research, Vo.18, pp. 39-50, 1981. DOI: http://dx.doi.org/10.2307/3151312