DOI QR코드

DOI QR Code

The Effects of Employees' Social Intelligence and Positive Psychology Capital in Foodservice Industry on Job Satisfaction

외식 종사원의 사회지능과 긍정심리자본이 직무만족도에 미치는 영향에 관한 연구

  • Jung, Hyo Sun (Department of Culinary and Service Management, Kyung Hee University) ;
  • Yoon, Hye Hyun (Department of Culinary and Service Management, Kyung Hee University)
  • 정효선 (경희대학교 조리서비스경영학과) ;
  • 윤혜현 (경희대학교 조리서비스경영학과)
  • Received : 2013.09.11
  • Accepted : 2014.02.06
  • Published : 2014.02.28

Abstract

The purposes of this study were to understand the influence of social intelligence and positive psychology capital in foodservice employees on job satisfaction and to analyze whether employees' positive psychology capital plays a moderating role between social intelligence and job satisfaction. Based on total 316 samples obtained from empirical research, this study reviewed the reliability and verified a total of 2 hypotheses and 1 proposition using the SPSS program. The results showed that social awareness (${\beta}$=0.546) and social skill (${\beta}$=0.152) in foodservice employees, were indicated to have positive (+) influence upon job satisfaction. And, employees' positive psychology capital (${\beta}$=0.307) had a significant positive (+) effect on the job satisfaction. However, the effect of the employees' social intelligence upon job satisfaction was not found to be moderated by positive psychology capital. Limitations and future research directions are also discussed.

Keywords

References

  1. Akbar Z, Ahad K. 2009. The relationships between social intelligence managers with job satisfaction of teachers in schools. Journal of Educational Sciences. 2(7):121-145
  2. Albrecht K. 2006. Social Intelligence: The New Science of Success. Jossey-Bass: San Francisco. CA.
  3. Avey JB, Nimnicht JL, Pigeon NG. 2010. Two field studies examining association between positive psychological capital and employee performance. Leadership and Organizational Development Journal. 31(5):384-401 https://doi.org/10.1108/01437731011056425
  4. Betty RW, Schnier CE. 1981. Personnel administration: An experimental Skill Building Approach. 2nd ed., Addison- Wesley Publishing Company: New York. NY.
  5. Choi YD, Jeong HJ, Lee DS. 2012. Leader's use of humor and employees' performance and work happiness: the mediating role of trust in leader and the mediating role of positive psychology capital. Korean Academic Society of Business. 41(3):575-605
  6. Chung SW, Huh JY. 2011. The moderating effect of social and emotional intelligence for exchange relation, emotion labor, job related burnout, and customer-oriented behavior of golf course caddies. Journal of Sport and Leisure Studies. 46:87-102
  7. Gardner H. 2006. Multiple Intelligences: New Horizons in Theory and Practice. Basic Books: New York. NY.
  8. Gini G. 2006. Brief report: adaptation of the Italian version of the Tromso social intelligence scale to the adolescent population. Journal of Adolescence. 29(2):307-312 https://doi.org/10.1016/j.adolescence.2005.05.003
  9. Goleman D. 2006. Social Intelligence: The New Science of Social Relationships. Bantam Books: New York. NY.
  10. Greenberg J, Baron RA. 2008. Behavior in Organization. 9 edition., Pearson Education. Upper Saddle River: NJ.
  11. Han JH, Lim KH. 2012. A multi-level of the individual and team level effects on psychological capital. The Knowledge Management Society of Korea. 13(5):91-111 https://doi.org/10.15813/kmr.2012.13.5.005
  12. Heffner TS, Rentsch JR. 2001. Organizational commitment and social interaction: a multiple constituencies approach. Journal of Vocational Behavior. 59(3):471-490 https://doi.org/10.1006/jvbe.2001.1808
  13. Jung HS, Yoon HH. 2010. The effect of employees physical attractiveness in foodservice companies on interpersonal relationship, job satisfaction and organizational citizenship behavior. The Korean Journal of Culinary Research. 16(1):112-126
  14. Kim BCP, Murrmann SK, Lee G. 2009. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management. 28(4):612-619 https://doi.org/10.1016/j.ijhm.2009.04.001
  15. Kim EH, Lee CY, You SY. 2009. Effect on advertisement's creative thinking and behavior by social intelligence and emotional intelligence as individual psychological feature. Korean Journal of Consumer and Advertising Psychology. 10(1):13-34 https://doi.org/10.21074/kjlcap.2009.10.1.13
  16. Kim HJ, Yoo TY. 2013. The effect of job overload on job burnout: the mediating effect of positive psychological capital and moderating effect of social support and personality. Korean Journal of Industrial and Organizational Psychology. 26(2):317-340 https://doi.org/10.24230/ksiop.26.2.201305.317
  17. Kim SI, Yi MY, Oh HO. 2012. Effects of vitality in elderly participants of leisure sport in social support and social intelligence. Journal of Sport and Leisure Studies. 48:629-642
  18. Lee DS, Choi YD. 2010. A study on antecedents and consequences of positive psychology capital in organizations. Korean Academic Society of Business Administration. 39(1):1-28
  19. Lee HR, Lee YJ, Kim ES. 2013. The relationship between positive psychology and individual creativity: the mediating role of emotion and cognition. Korean Academy of Human Resource Mangement. 20(2):145-168
  20. Luthans F, Luthans KW, Luthans BS. 2004. Positive psychological capital: going beyond human and social capital. Business Horizon. 47:45-50
  21. Luthans F, Norman SM, Avolio BJ, Avey JB. 2008. Support climate and organizational success: the mediating role of psychological capital. Journal of Organizational Behavior. 29:219-238 https://doi.org/10.1002/job.507
  22. Luthans FB. Avolio J, Avey JB, Norman SM. 2007. Positive psychological capital: measurement and relationship with performance and satisfaction. Personnel Psychology 60(3):541-572 https://doi.org/10.1111/j.1744-6570.2007.00083.x
  23. Marlowe H. 1985. Competence: A Social Intelligence Approach. In H. Marlowe and R. Weinberg (Eds.), Competence Development: Theory and Practice in Special Populations (pp.50-52). Charles C Thomas: Springfield. IL.
  24. Mayer JD, Mitchell DC. 1998. Intelligence as Subsystem of Personality. In W. Tomic, & J. Kingma (Eds.), Advances in Cognition and Educational Practice (pp. 43-75). JAI Press: Greenwich. CT.
  25. Moon TH. 2013. Relations between early childhood educator's self-resilience, social intelligence, and organizational commitment The Journal of Child Education. 22:5-19
  26. Nunnally JC. 1978. Psychometric Theory. 2nd ed., McGraw-Hill: New York. NY.
  27. Rhodewalt F, Vohs KD. 2005. Defensive Strategies, Motivation, and the Self: A Self-Regulatory Process View. In A. Elliot, & C. S. Dweck (Eds.), Handbook of competence and motivation (pp. 548-565). Guilford Publications: New York. NY.
  28. Oh EH., Tak JK. 2012. Study on the influence of career planing and positive psychological capital on subjective career success: moderating effects of future time perspective and coaching leadership. Korean Journal of Industrial and Organizational Psychology. 25(4):727-748 https://doi.org/10.24230/ksiop.25.4.201211.727
  29. Park JC. 2012. Mediating effects of organizational commitment on the relationship between positive psychology capital and organizational citizenship behavior of university staff in Korea. 한일경상논집. 57(0):227-249
  30. Seligman MEP, Schulman P. 1986. Explanatory style as a predictor of productivity and quitting among life insurance sales agents. Journal of Personality and Social Psychology. 50:832-838 https://doi.org/10.1037/0022-3514.50.4.832
  31. Shin C, Hwang SH. 2010. The influence of social intelligence of hotel employees on social support and work performance. Korean Tourism Research Association. 24(6):437-456
  32. Shin C, Hwang SH. 2009. The influence of social intelligence of hotel employees on role performance. Korean Industrial Economic Association. 22(5):2263-2285
  33. Silvera D, Martinussen M, Dahl T. 2001. The Tromso Social Intelligence Scale, a self-report measure of social intelligence. Scandinavian Journal Psychology. 42:313-319 https://doi.org/10.1111/1467-9450.00242
  34. Spector PE. 1985. Measurement of human service staff satisfaction: development of the job satisfaction survey. American Journal of Community Psychology. 13(6):693-713 https://doi.org/10.1007/BF00929796
  35. Weigl M, Hornung S, Parker SK, Petru R, Glaser J, Angerer P. 2010. Work engagement accumulation of task, social, personal resources: a three-wave structural equation model. Journal of Vocational Behavior. 77(1): 140-153 https://doi.org/10.1016/j.jvb.2010.03.002
  36. Youssef CM, Luthans F. 2007. Positive organizational behavior in the workplace: the impact of hope, optimism and resiliency. Journal of Management. 33:774-800

Cited by

  1. The Effects of Structural, Psychological and Environmental Characteristics on Job Satisfaction of Fashion Models vol.68, pp.6, 2018, https://doi.org/10.7233/jksc.2018.68.6.081