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DOI QR Code

특급 호텔 식음료 부서 종사원의 조직몰입이 직무만족도에 미치는 영향에 관한 연구 - 리더-부하교환관계의 조절 역할을 중심으로 -

Study on the Relationship between Organizational Commitment and Job Satisfaction in Food & Beverage Department of Deluxe Hotel - Moderating Effect of Employees' Leader-Member Exchange -

  • 정효선 (경희대학교 조리서비스경영학과) ;
  • 윤혜현 (경희대학교 조리서비스경영학과)
  • Jung, Hyo Sun (Department Culinary and Service Management, Kyung Hee University) ;
  • Yoon, Hye Hyun (Department Culinary and Service Management, Kyung Hee University)
  • 투고 : 2015.09.11
  • 심사 : 2016.04.04
  • 발행 : 2016.04.30

초록

The purpose of this study was to understand the influence of employees' commitment (affective, normative, continuous) in the food & beverage departments of deluxe hotels upon job satisfaction and analyze the moderating effects of the leader-member exchange on the relationship between organizational commitment and job satisfaction. Based on a total of 403 food & beverage employees, this study reviewed the reliability and fitness of the research model and verified two hypotheses. The hypothesized relationships in the model were tested simultaneously by using SEM. The proposed model provided an adequate fit to the data, ${\chi}^2=635.160$ (p< .001), df=112, GFI= .845, NFI= .851, CFI= .874. SEM showed that organizational commitment (affective: ${\beta}=428$; normative: ${\beta}= .293$; continuous: ${\beta}= .342$) showed a positive significant influence on job satisfaction. However, the findings demonstrate that the leader-member exchange did not moderate the relationship between organizational commitment and job satisfaction. Limitations and future research directions are also discussed.

키워드

참고문헌

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