DOI QR코드

DOI QR Code

FM 국제표준화에 따른 국내 FM 실태조사 및 개선방안

A Study on the State and Improvements of FM Industry in Korea in accordance with FM International Standardization

  • 이소영 (중앙대 예술대학 디자인학부 실내환경디자인 전공) ;
  • 장연화 (중앙대 예술대학 디자인학부 실내환경디자인 전공) ;
  • 이명식 (동국대 공과대학 건축공학부 건축학 전공)
  • 투고 : 2017.01.05
  • 심사 : 2017.03.27
  • 발행 : 2017.04.30

초록

As buildings become larger and more complex, building management are required to be more specialized. In addition to core business activities in many organizations, there is an increasing need for efficient and effective management of buildings and assets. Facility Management (FM) is one of the fastest growing professional and operational areas worldwide, covering a wide range of activities such as building service management, environmental issues, work management, procurement and financial management. FM provides efficiency, productivity, competitiveness and cost savings for organizations. On the other hand, as internationalization in the business environment increases, the need for international standards is increasing in the field of FM. Accordingly, the International Organization for Standardization (ISO) has established ISO/TC 267 Facility Management and actively promoted the establishment of FM international standardization. As the international standards for FM have been established, proper management according to international standards has been required in the maintenance of domestic buildings and other facilities. The purpose of this study is to investigate the actual condition of FM industry in Korea, such as FM service quality, agreements and contracts, service level and key performance indicator to identify the characteristics of the FM environment in Korea, according to FM international standardization. This study examines the definitions of FM, the status of published FM international standards, and surveys the FM industry situation in Korea.

키워드

과제정보

연구 과제 주관 기관 : 산업기술평가관리원 (KEIT)

참고문헌

  1. Atkin, B. & Brooks, A. (2009). Total facilities management. John Wiley & Sons.
  2. Bae, I. (2014). Research on Effective and efficient Operation and Maintenance of Jeju Special Self-Governing Province Public facilities, Jeju Special Self-Governing Province.
  3. Ebinger, M. & Madritsch, T. (2012). A classification framework for facilities and real estate management: The Built Environment Management Model (BEM2), Facilities, 30(5/6), 185-198. https://doi.org/10.1108/02632771211208477
  4. Heimbürger, M. & Dietrich, P. (2012). Identifying the basis of collaboration performance in facility service business, Facilities, 30(11/12), 504-516. https://doi.org/10.1108/02632771211252333
  5. IFMA (2011). Facilities Management Outsourcing: An Overview of the industry And its Largest Companies, IFMA Research
  6. Ikediashi, D., Ogunlana, S. & Odesola, I. (2015). Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria's public hospitals, Built Environment Project and Asset Management, 5(4), 363-379. https://doi.org/10.1108/BEPAM-03-2014-0024
  7. ISO/DIS 18480-1 (2016). Facilities Management - Part 1: Terms and definitions, ISO, Public draft version at 2016-01-26.
  8. ISO/DIS 18480-2 (2016). Facilities Management - Part 2: Guidance on strategic sourcing and the development of agreements, ISO, Public draft version at 2016-01-26.
  9. ISO Management System Standards retrieved from http://www.iso.org/iso/home/standards/management-standards.htm at 2017-02-21.
  10. Kim, D. & Jung, S. (2014). Management of Technology(MOT) - based Optimization Technology Sector Planning and the Construction of an Integrated Management System for Building Research, The Korea Institute of Building Construction Conference Proceeding, 14(1), 190-191.
  11. Korea Facilities Maintenance Association (2007). Statistics yearbook of facilities maintenance work, Korea Facilities Maintenance Association.
  12. Kwak, R. (2009). Critical Success Factor(CSF) and KPI Level of Users' Claim of Maintenance Management Service in Office Buildings, Journal of the Architectural Institute of Korea, Planning & Design Section, 25(7), 337-344.
  13. Lee, D., Son, C. & Lim, T. (2010). An Audit Expert System for Construction Quality Management System, Journal of the Architectural Institute of Korea, Structure & Construction Section, 26(7), 127-138.
  14. Lee, D., Park, S. & Son, C. (2013). Identifying System Architecture of Construction Quality Management System Integrated with Schedule and Operation Model, Journal of the Architectural Institute of Korea, Structure & Construction Section, 29(2), 75-84.
  15. Lee, J. & Lee, H. (2000). A Study on the Application and Improvement of ISO 9000 System in Domestic Construction Industry, Journal of the Architectural Institute of Korea, Structure & Construction Section, 16(5), 87-96.
  16. Lee, S., Jang, Y., & Lee, M. (2016). Quality Management (QM) Standard Issues in FM - Based on Guidance on quality in European FM Standard. Architectural research, 18(1), 21-29. https://doi.org/10.5659/AIKAR.2016.18.1.21
  17. Lee, W., Kim, K. & Shin, D. (2005). Key Performance Indicator of ISO Quality Management System in the Construction Industry, Journal of the Architectural Institute of Korea, Structure & Construction Section, 21(7), 123-130.
  18. Park, S., Lim, T. & Lee, D. (2012). A Study of Construction Quality Management System using QR code, The Korea Institute of Building Construction Conference Proceeding, 12(2), 137-139.
  19. Shao, Y., Hao, S., Luo, Y., Xing, J., & Liu, Z. (2012). A Study on Improving Quality Management of Construction by Information Technology, Applied Mechanics and Materials, 174-177.
  20. Steenhuizen, D., Flores-Colen, I., Reitsma, A. G., & Branco Lo, P. (2014). The road to facility management, Facilities, 32(1/2), 46-57. https://doi.org/10.1108/F-09-2012-0072
  21. Swiss Federal Institute of Technology (2016) retrieved from https://www.ethz.ch/content/dam/ethz/associates/services/Service/betrieb/sla/en/betrieb_service_level_agreement_EN.pdf at 2017-02-21.
  22. Wang, L. (2008). Enhancing construction quality inspection and management using RFID technology, Automation in Construction, 17(4), 467-479. https://doi.org/10.1016/j.autcon.2007.08.005