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Survey on the Satisfaction and Demand of Healthcare Providers who Participated in a Collaborative First-stage Pilot Project between Korean Medicine and Western Medicine

의·한의 협진 1단계 시범 사업 참여 의료인 대상 만족도 및 요구도 조사

  • Lee, Hye Yoon (National Clinical Research Center for Korean Medicine, Pusan National University Korean Medicine Hospital) ;
  • Lee, Dong Hyo (Department of Ophthalmology & Otolaryngology & Dermatology, School of Korean Medicine, Woosuk University) ;
  • Lee, Go Eun (Department of Oriental Rehabilitation, Korean National Rehabilitation Center) ;
  • Kim, Jeong Hun (Evidence-based Healthcare Research Collaborating Center, Woosuk University) ;
  • Kim, Hyun Min (College of Korean Medicine, Pusan National University) ;
  • Kim, Nam Kwen (College of Korean Medicine, Pusan National University)
  • 이혜윤 (부산대학교 한방병원 국립한의약임상연구센터) ;
  • 이동효 (우석대학교 한의과대학 한방안이비인후피부과) ;
  • 이고은 (국립재활원 한방재활의학과) ;
  • 김정훈 (우석대학교 근거중심보건의료연구협력센터) ;
  • 김현민 (부산대학교 한의학전문대학원) ;
  • 김남권 (부산대학교 한의학전문대학원)
  • Received : 2018.01.09
  • Accepted : 2018.04.02
  • Published : 2018.04.25

Abstract

This study aims to evaluate healthcare providers' satisfaction and demands pertaining to the collaborative first-stage pilot project between Korean medicine and Western medicine. This survey was conducted via electronic mail among 33 healthcare providers participating in the pilot project. Likert type 5-point scale or Likert type 7-point scale was used to evaluate each item. The response of '${\geq}4$' on the 5-point scale, and '${\geq}5$' on the 7-point scale were analyzed as positive answers. A total of 27 healthcare providers (81.8%) responded, of which 9 were western medical doctors (33.3%) and 18 were Korean medical doctors (66.7%). In respect to satisfaction of the pilot project, 88.9% gave positive responses on improved patients' convenience, 59.3% on treatment efficiency and 55.6% on diagnosis efficiency. In terms of self-evaluation on the pilot project, 70.4% gave positive answers on changes in quality of collaborative treatment, 74.1% on cooperation of results, 63.0% on cooperation of structure and 51.9% on cooperation of process. In terms of demand for collaborative treatment or the pilot project, 'standardized manual' and 'simplification of administrative procedures' showed highest demand, resulting up to 88.9%, followed by 85.2% demanding more public relations and 63.9% demanding enlargement of participating hospitals. This survey revealed that healthcare providers are generally satisfied with patients' convenience and treatment effects. Further studies are needed to develop a standardized manual, simplified administrative procedures, and expanded pilot project contents.

Keywords

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  1. 의·한의 협진 의료이용 행태 분석 연구 vol.22, pp.2, 2018, https://doi.org/10.25153/spkom.2018.22.2.003