한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
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정부산하공공기관 기록물관리전문요원의 지식공유의도 영향요인에 관한 연구

Factors Influencing the Intention of Knowledge Sharing of Records Management Specialists in Government-affiliated Public Institutions

  • 김영은 (연세대학교 일반대학원 문헌정보학과) ;
  • 박지홍 (연세대학교 문헌정보학과)
  • 투고 : 2022.02.09
  • 심사 : 2022.03.10
  • 발행 : 2022.03.30
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초록

본 연구의 목적은 기록물관리 전문요원의 조직관리적 요인, 관계적 요인, 개인적 요인이 지식공유의도와 어떠한 영향 관계를 갖는지 검증하는 것이다. 이를 위해 총 126건의 설문 데이터를 수집하여 분석하였고, 연구 결과는 다음과 같다. 첫째, 조직관리적 요인 중 관리자의 관심과 지원은 암묵지 공유의도에 정(+)적으로 유의한 영향을 미쳤으나, 평가보상제도는 암묵지 공유의도에 부(-)적으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 개인적 요인 중 직무 스트레스는 암묵지 및 형식지 공유의도에 정(+)의 영향을 미치는 것으로 나타났다. 분석 결과 관리자의 노력으로 지식공유 활동에 자유롭게 참여할 수 있는 조직 문화를 조성하는 것이 선행되어야 하며, 전 직원 대상의 기록관리 교육을 통해 직무 스트레스의 원인 중 하나인 인식 개선과 박탈감을 계속해서 개선해나갈 필요가 있다는 결론을 도출하였다. 한편 본 연구에서는 기록학 분야에서 아직 연구된 바 없는 기록물관리 전문요원의 지식공유를 주제로 하여 실증적으로 검증하였다. 이를 통해 기록물관리 전문요원이 처한 업무적 문제에 대한 해소 방안으로서 현재의 인력 배치 구조를 활용하여 지식공유를 활성화할 수 있는 정책적 함의를 제공한다는 점에서 연구 의의가 있다.

The purpose of this study is to empirically verify the factors(organization managerial factors, relational factors and personal factors) that affect the knowledge sharing intention of records management specialists. A total of 126 responses were used for the final analysis and the findings of this study are as follows: First, managers' interests and supports had a significant positive effect on tacit knowledge sharing intention, but evaluation and compensation system had a negative effect on tacit knowledge sharing intention. Second, job stress was found to have a significant positive effect on the intention of knowledge sharing(tacit, explicit). It is required to form an organizational culture where records management specialists can freely participate in knowledge sharing activities with the interest and support of managers. In addition, the process of continuously improving the causes of one of the causes of job stress, such as awareness improvement and deprivation, should be carried out through records management training for all employees. This study is meaningful in that it provides policy implications for promoting knowledge sharing as a solution to the managerial problems faced by records management specialists by utilizing the current staffing structure.

키워드

과제정보

이 논문은 2021년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임(NRF-2019S1A5C2A03083499).

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