한국비블리아학회지 (Journal of the Korean BIBLIA Society for library and Information Science)

한국비블리아학회 (Korean Biblia Society for Library and Information Science)
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해외 한국관련 정보 이용자의 정보요구와 정보추구행동에 대한 탐색적 연구

An Exploratory Study of Information Needs and Information Seeking Behaviors of Overseas Users for Korea-related Materials

  • 권나현 (명지대학교 문헌정보학과) ;
  • 서지영 (연세대학교 문화비평학 연계전공)
  • 투고 : 2022.06.02
  • 심사 : 2022.06.13
  • 발행 : 2022.06.30
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초록

본 연구는 해외에서 한국관련 정보를 찾는 사람들의 정보요구, 정보추구행동, 정보이용의 장애요인들을 탐색적으로 고찰해 보고자 하였다. 세계 52개국에서 총 382명이 참여한 설문조사와 26명이 참여한 심층면담, 그리고 설문응답자 중 50명이 참여한 후속설문조사 데이터를 수집, 분석하였다. 분석 결과, 정보이용자들은 정보요구와 정보추구행동 측면에서 차별성을 보이는 한류문화향유, 한국어학습, 한국학연구 그룹으로 범주화될 수 있었다. 팬데믹을 겪으면서 디지털 자료 확충과 디지털 아카이빙 확대 요구가 매우 높았고, 언어, 기술, 정책적 장애로 인한 제 문제들이 파악되었다. 정보문제 해결을 위한 방안으로 한국관련 자료를 한 곳에서 접근할 수 있게 해 주는 종합포털시스템 구축과 통합참고정보서비스 운영을 제안하였다.

The purpose of this study is to investigate the information needs, information seeking behavior, and information use of people who seek information on Korea overseas. A total of 382 survey responses from 52 countries and in-depth interview data from 26 participants were collected and analyzed. As a result, the respondents were categorized into three groups, namely Hallyu culture enjoyment, Korean language learning, and Korean studies research groups, by their unique information needs and information seeking behaviors. Pandemic boosted the demand for digital data expansion and digital archiving efforts. Various information problems caused by language, technology and policy obstacles were revealed. Findings suggest strategies to assist Korea-related information users.

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