Acknowledgement
이 논문은 2020년도 금오공과대학교의 학술연구비를 지원받아 수행된 연구임(202002160001).
References
- Evans, R. E. & Kortum, P. (2010). The impact of voice characteristics on user response in an interactive voice response system. Interacting with Computers, 22(6), 606-614. DOI: 10.1016/j.intcom.2010.07.001
- Eyssel, F., Kuchenbrandt, D., Hegel, F., & De Ruiter, L. (2012). Activating elicited agent knowledge: How robot and user features shape the perception of social robots. In 2012 IEEE RO-MAN: The 21st IEEE International Symposium on Robot and Human Interactive Communication (pp. 851-857), IEEE. DOI: 10.1109/ROMAN.2012.6343858
- Howland, K. & Jackson, J. (2018, September). Investigating conversational programming for end-users in smart environments through wizard of Oz interactions. In Proceedings of the Psychology of Programming Interest Group-29th Annual Workshop, London, UK (pp. 5-7).
- Kelley, J. F. (1984). An iterative design methodology for user-friendly natural language office information applications. ACM Transactions on Information Systems (TOIS), 2(1), 26-41. DOI: 10.1145/357417.357420
- Kim, S., Goh, J., & Jun, S. (2018). The use of voice input to induce human communication with banking chatbots. In Companion of the 2018 ACM/IEEE InTernational Conference on Human-Robot Interaction (pp. 151-152). DOI: 10.1145/3173386.3176970
- Large, D. R., Clark, L., Quandt, A., Burnett, G., & Skrypchuk, L. (2017). Steering the conversation: A linguistic exploration of natural language interactions with a digital assistant during simulated driving. Applied Ergonomics, 63, 53-61. DOI: 10.1016/j.apergo.2017.04.003
- Lee, E. J., Nass, C., & Brave, S. (2000). Can computergenerated speech have gender? An experimental test of gender stereotype. In CHI'00 Extended Abstracts on Human factors in Computing Systems, Hague, Netherlands (pp. 289-290). DOI: 10.1145/633292.633461
- Moreno, R., Mayer, R. E., Spires, H. A., & Lester, J. C. (2001). The case for social agency in computerbased teaching: Do students learn more deeply when they interact with animated pedagogical agents?. Cognition and Instruction, 19(2), 177-213. DOI:10.1207/S1532690XCI1902_02
- Nass, C. I. & Brave, S. (2005). Wired for speech: How voice activates and advances the human-computer relationship. Cambridge: MIT press.
- Niculescu, A., Van Dijk, B., Nijholt, A., & See, S. L. (2011). The influence of voice pitch on the evaluation of a social robot receptionist. In 2011 International Conference on User Science and Engineering (i-USEr) (pp. 18-23), IEEE. DOI: 10.1109/iUSE r.2011.6150529
- Purington, A., Taft, J. G., Sannon, S., Bazarova, N. N. & Taylor, S. H. (2017). "Alexa is my new BFF" social roles, user satisfaction, and personification of the amazon echo. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (pp. 2853-2859). DOI: 10.1145/3027063.3053246
- Sandygulova, A. & O'Hare, G. M. (2018). Age-and gender-based differences in children's interactions with a gender-matching robot. International Journal of Social Robotics, 10(5), 687-700. DOI: 10.1007/s12369-018-0472-9
- Shin, J. G., Chio, G. Y., Hwang, H. J., & Kim, S. H. (2021). Evaluation of emotional satisfaction using questionnaires in voice-based human-AI interaction. Applied Sciences, 11(4), 1920. DOI: 10.5143/JESK.2020.39.1.73
- Shin, J. G., Jo, I. G., Lim, W. S., & Kim, S. H. (2020). A few critical design parameters affecting user's satisfaction in interaction with voice user interface of AI-infused systems, Journal of the Ergonomics Society of Korea, 39(1), 73-86. DOI:10.5143/JESK.2020.39.1.73
- Shin, J. G., Kim, J. B., & Kim, S. H. (2019). A framework to identify critical design parameters for enhancing user's satisfaction in human-AI interactions. In Journal of Physics: Conference Series, 1284(1), 012036. IOP Publishing. https://doi.org/10.1088/1742-6596/1284/1/012036
- Walter, A. (2011). Designing for emotion (2nd ed.), A Book Apart: New York.