Journal of Industrial Convergence (산업융합연구)

DAEHAN Society of Industrial Management (대한산업경영학회)
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Effect of Role Stress on Career Commitment and Turnover Intention of Hospital Workers

의료기관 종사자의 역할 스트레스가 경력몰입과 이직의도에 미치는 영향

  • Sang-Sik Lee (Dept. of Medical Management, Pusan National University) ;
  • Dong-Il Choi (Dept. of Medical Management, Pusan National University) ;
  • Duk-Young Cho (Dept. of Medical Management, Pusan National University)
  • 이상식 (부산대학교 의학과) ;
  • 최동일 (부산대학교 의학과) ;
  • 조덕영 (부산대학교 의과대학 의료경영학교실)
  • Received : 2023.08.29
  • Accepted : 2023.10.20
  • Published : 2023.10.28
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Abstract

The purpose of this study is to empirically analyze the impact of role stress (role conflict, role ambiguity, and role overload) on career commitment and turnover intention in small and medium-sized hospital workers in Busan. The subjects of the study were 418 nursing and administrative workers engaged in hospitals and general hospitals in Busan. Frequency analysis, correlation analysis, and regression analysis were conducted for empirical analysis. The results of the study are as follows. First, significant differences in some research variables were identified according to gender, age, educational background, marital status, and working years. Depending on the job type, there were significant differences in all variables such as role conflict, role ambiguity, role overload, career commitment, and turnover intention. Second, role stress was found to have a significant negative effect on career commitment and a significant positive effect on turnover intention. Among the role stress, it was confirmed that the role overload had the strongest influence on career commitment and turnover intention. This study is meaningful in that it analyzed the influence of role stress, including workers in all occupations, including nursing jobs, and empirically revealed the meaning of role stress as an explanatory variable of career commitment and turnover intention.

본 연구의 목적은 부산지역 중소병원 종사자를 대상으로 역할 스트레스(역할갈등, 역할모호성, 역할과부하)가 경력몰입과 이직의도에 미치는 영향을 실증적으로 분석하는 것이다. 연구대상은 부산지역 종합 및 일반병원에 종사하는 간호직, 행정직 등 418명이며 실증분석을 위해 빈도분석, 상관관계분석, 회귀분석을 실시하였다. 연구결과는 첫째, 성별, 연령, 학력, 결혼상태, 근무연수에 따라 일부 연구변수에 유의한 차이를 확인하였다. 직종에 따라서는 역할갈등, 역할모호성, 역할과부하, 경력몰입, 이직의도의 모든 변수에 유의한 차이가 있었다. 둘째, 역할스트레스는 경력몰입에 유의한 부(-)의 영향, 이직의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 역할스트레스 중 역할과부하가 경력몰입과 이직의도에 가장 상대적으로 강한 영향력을 가지는 것을 확인하였다. 본 연구는 간호직을 포함한 전 직종의 근무자를 포함하여 역할 스트레스가 가지는 영향력을 분석한 점과 경력몰입, 이직의도의 설명변수로서 역할 스트레스의 의미를 실증적으로 밝혔다는 점에서 의의가 있다.

Keywords

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