• Title/Summary/Keyword: Customer pressure

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The Role of SMT and Business Network Accentuation on Value Distribution and Performance Consequences

  • GALIB, Mukhtar;HAERANI, Siti;MAMIMG, Jumidah;RAZAK MUNIR, Abdul
    • Journal of Distribution Science
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    • v.20 no.5
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    • pp.97-104
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    • 2022
  • Purpose: This study intends to analyze the effect of competitor pressure and customer pressure on social media technology use and the value of the business network and their implications for marketing performance. Research design, and methodology: A constructed questionnaire was conducted with 90 respondents of MSME's Business Actors in South Sulawesi Partial Least Square (PLS) analysis was applied to analyze and verify all the data. Results: Competitor pressure has a significant effect on social media technology, Competitor pressure has a positive and significant impact on business network accentuation. Customer pressure has a positive and significant impact on social media technology. Customer pressure has a positive and significant impact on business network accentuation. Social media technology utilization has a significant impact on Business Network Accentuation. Social media technology utilization has a significant effect on Marketing Performance. Business Network has a significant effect on Marketing Performance. Conclusions: It is an important thing for MSMEs to increase the use of social media technology to meet the demands of consumers and pressure from competitors. The use of social media technology must be implemented effectively and efficiently so that it can be utilized as an effective tool for distributing the value that own by a company to improve the company's marketing performance.

Factors Affecting the Introduction of the Internet by Fashion Companies (패션 기업의 인터넷 도입의도에 영향을 미치는 요인에 관한 연구)

  • Lee, Eun-Jin
    • Journal of the Korean Home Economics Association
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    • v.46 no.5
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    • pp.87-96
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    • 2008
  • The purpose of this study was to establish which factors were considered when fashion companies discussed the intention of employing the internet in various capacities. A total of 228 candidates were surveyed between 17-11-07 and 17-01-08. The collected data was used to conduct various descriptive and comparative analyses. Firstly, environmental factors considered important were internal pressure, external pressure and uncertainty of the market. Organizational factors considered important were support of the chief executive officer, capacity of the organization and future directivity. Profit factors considered important were elevation of the business, customer relationship management, advantage of the internet and reduction of expenses. Prohibitive factors considered important were miscellaneous expenses, secession of the customer, internal opposition of the organization and convertible expenses. Secondly, fashion companies regarded internal pressure, external pressure, support of the chief executive officer, capacity of the organization, future directivity, elevation of the business, customer relationship management, advantage of the internet and miscellaneous expenses as important when discussing the introduction of the internet.

The Determinants of the Repurchase in the Social Commerce (소셜 커머스에서 재구매 의도의 결정 요인)

  • Son, Dal-Ho
    • The Journal of Information Systems
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    • v.24 no.2
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    • pp.1-22
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    • 2015
  • Purpose This study identified the factors influencing on the continuous purchase of social commerce and analyzed the proposed model empirically using structural model. Design/methodology/approach Five independent factors such as economic benefit, social pressure, personal innovativeness, security and reputation and two mediating factors such as value perception and trust were extracted and relationships were explored. This study was carried out through customer survey and statistical analysis on the survey. Findings The result showed that three independent variables such as economic benefit, social pressure and security significantly affected on value perception and trust. Moreover, personal innovativeness and reputation did not have significant influence on customer purchase intention showing different result from the cases of traditional electronic commerce. The results of this study are meaningful in that factors affecting customer purchase intention in social commerce were identified from comprehensive perspective and the importance of customer profit and social influence was verified through empirical study in social commerce.

Influence of Public R&D Information Service Image on the Value and Satisfaction of Users

  • Lee, Sun Young;Suh, Sanghyuk
    • Asian Journal of Innovation and Policy
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    • v.6 no.2
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    • pp.192-205
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    • 2017
  • The aim of this study is to investigate the relative impact of the image of information service on customer's perceived value and satisfaction of R&D information. It also seeks to assess the moderating effect of service users' skills on the value of the service image on the customer. For this purpose, a field study was conducted on users of a public R&D information service called NTIS (National Technology Information Service) in Korea. The findings show that the information service image has a significant impact on customers' perceived value and satisfaction. In addition, customers' perceived value is found to be an important indicator in strengthening customer satisfaction. Findings also reveal that individual personal computer skills moderate the relationship between service image and information value. Further research is needed to strengthen the independent variable in view of the increasing pressure to improve public service quality and customer management.

The Effects of the Project Managers' Competency and Leadership Style on the Performance and the Customer Satisfaction of SI Projects (SI 프로젝트에 있어서 프로젝트 관리자의 역량과 리더십 유형이 프로젝트 성과와 고객만족에 미치는 영향)

  • Kim, Eun-Hong;Kim, Wha-Young
    • Journal of the Korean Operations Research and Management Science Society
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    • v.31 no.4
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    • pp.157-179
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    • 2006
  • Recently, as business becomes more dependent on information technology for their operations, SI project managers are under increasing pressure to implement SI projects on time and within budget, and to satisfy customer requirements. For the success of SI projects and customer satisfaction, SI project managers should master the critical shills and knowledge requirements and consider the proper leadership style to lead the team members and to manage SI projects. The leadership style includes four categories, such as directive leadership, supportive leadership, participative leadership, and achievement-oriented leadership. This study has examined the project managers' competency and suggests the three competency factors, which are technical, human, and conceptual shills, for the success of SI projects and customer satisfaction. The study suggests that SI project managers should master the three critical skills and knowledge requirements, and consider the proper leadership style for the successful implementation of SI projects. Also SI project managers should consider contingency factors such as project size and duration and outcome variables such as protect performance and customer satisfaction so as to enhance the leadership effectiveness.

The Effects of Pressure and Specific Heat on the Performance of Thermal Mass Flowmeter (열량형 질량유량계에 대한 압력과 비열 영향)

  • Choi, Y. M,;Park, K. A.;Choi, H. M.;Lee, K. S.
    • 유체기계공업학회:학술대회논문집
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    • 1999.12a
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    • pp.109-113
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    • 1999
  • Thermal mass flow meter (TMF) is used measuring the small mass flow rate of gases. Generally, flow rate measuring accuracy of TMF is $\pm2{\%}$ of full scale. TMF is manufactured for specified working pressure and specified working gas by customer. If it were applied for different working pressure and gases, flow rate measurement accuracy decreased dramatically. In this study, a TMF tested with three different gases and pressure range of 0.2 MPa to 1.0 MPa. Effect of specific heat cause to increase flow measurement error as much as ratio of specific heat compare with reference gas. Pressure change cause to increase flowrate measurement deviation about $-0.2{\%}$ as the working pressure decreased 0.1 MPa.

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Noise Reduction Method and Sources of Cyclone Sound for Vacuum Cleaner (청소기용 Cyclone 소음원 및 저감방법)

  • Lee, Jun-Hwa;Hong, Seung-Gee;Joo, Jae-Man;Oh, Sang-Kyoung;Song, Hwa-gyu;Oh, Jang-Keun
    • Transactions of the Korean Society for Noise and Vibration Engineering
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    • v.15 no.4 s.97
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    • pp.452-456
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    • 2005
  • Cyclone is widely adopted in the vacuum cleaner, because of the simple structure, the high dust collection efficiency and its transparency feature, which can be shown to the customer. At past times, cyclone performance was represented by collection efficiency, flow rate, pressure drop etc. At recent times the noise problem is getting important as cyclone comes into home-appliances. In this paper, pressure drop of cyclone and it's noise were measured at the variation of the cyclone structure and the main sources of cyclone peak noise was found by experimental and numerical analysis. In addition, the structure for peak noise reduction was suggested and it is beneficial both pressure drop and noise reduction.

Noise Reduction Method and Sources of Cyclone for Vacuum Cleaner (청소기용 Cyclone 소음원 및 저감방법)

  • Lee, Jun-Hwa;Hong, Seung-Gee;Joo, Jae-Man;Oh, Sang-Kyong;Song, Hwa-Gyu;Oh, Jang-Keun
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2004.11a
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    • pp.89-92
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    • 2004
  • Cyclone is widely apoted in the vacuum cleaner, because of it's simple structure, the dust collection efficiency is high and its transparency feaure which can be shown to the customer. At past times, cyclone performance is represented by collection efficiency, flow rate, pressure drop etc. At recent times the noise problem is getting important as cyclone comes into home-appliances. In this paper, cyclone's pressure drop and noise is measured at the variation of the cyclone structure and the main sources of cyclone peak noise is found by experiments and numerical analysis. In addition, the structure for peak noise reduction is suggested and it is beneficial both pressure drop and noise reduction.

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The Effects of Social Commerce Attributes on the Satisfaction and Repurchasing Intention for a College Women Student according to Restaurant and Food Choices (여대생들의 소셜커머스를 통한 음식점과 식품 구매 속성이 만족도와 재구매 의도에 미치는 영향)

  • Choi, Jung-Hwa
    • The Korean Journal of Food And Nutrition
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    • v.26 no.4
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    • pp.919-927
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    • 2013
  • Social commerce is becoming an increasingly popular shopping method among college women students. This study focuses on the influence of the satisfaction lavels and repurchasing intentions by consumers for restaurant and food choices according to social commerce attributes. In this survey, 351 valid surveys are being used to test the hypothesized (183 users and 168 non-usesr within 6 months), in order to ensure validity and reliability. As a result, factors such as perceived value, product diversity & information, delivery, ordering convenience, site character, price competitiveness, time pressure, and real time information are all being found. Factors of perceived value (p<0.001), price competitiveness (p<0.001), product diversity & information (p<0.05), delivery (p<0.05), and site character (p<0.05) significantly influence the customer satisfaction rates. Factors of perceived value (p<0.001), price competitiveness (p<0.001), time pressure (p<0.001), and site character (p<0.01) significantly influence the repurchasing intentions. In addition, it has been found that the customer satisfaction rates significantly influence repurchase intentions.

Determinants for the Adoption of Electronic Commerce by Small and Medium-Sized Enterprises: An Empirical Study in Indonesia

  • ASWAR, Khoirul;ERMAWATI, Ermawati;WIRMAN, Wirman;WIGUNA, Meilda;HARIYANI, Eka
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.333-339
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    • 2021
  • The study seeks to identify the determinants of the adoption of e-commerce by small and medium-sized enterprises (SMEs) in developing countries, in our case, in Indonesia. The aim of this study is to examine the factors influencing e-commerce adoption. This study uses the method of quantitative data collection based on a questionnaire survey of SMEs in Indonesia. The research relies on Regional Project stipulations regarding Business Development in Indonesia, to capture businesses with a range of 5 to 100 employees that are classified as SMEs. This study randomly chose 100 SMEs in Indonesia from the IndoNetwork database. Partial least square (PLS) structural model data processing was used for path coefficients analysis. Structural equation modeling is applied in this study to analyze the determinant factors on the e-commerce adoption. The study findings reveal that four factors, namely, perceived benefits, compatibility, technology readiness, and government support, significantly influence the adoption of e-commerce, whereas customer/supplier pressure does not have influence. So, this study concludes that perceived benefits, compatibility, technology readiness, and government support had a significant and positive relationship with e-commerce adoption. Meanwhile, customer/supplier pressure had no effect on the e-commerce adoption of by Indonesia SMEs.