DOI QR코드

DOI QR Code

A Study on User Experience(UX) in the Usage Context of Erasing

지우는 맥락 상황에서의 사용자 경험(UX)에 관한 연구

  • Shin, Youngsoo (Graduate Program in Cognitive Science, Yonsei University) ;
  • Lee, Sunhwa (Graduate School of Business, Yonsei University) ;
  • Kim, Yeunju (Graduate School of Business, Yonsei University) ;
  • Im, Chaerin (Graduate Program in Cognitive Science, Yonsei University) ;
  • Kim, Jinwoo (Graduate School of Business, Yonsei University)
  • 신영수 (연세대학교 일반대학원 인지과학협동과정) ;
  • 이선화 (연세대학교 일반대학원 경영학전공) ;
  • 김연주 (연세대학교 일반대학원 경영학전공) ;
  • 임채린 (연세대학교 일반대학원 인지과학협동과정) ;
  • 김진우 (연세대학교 일반대학원 경영학전공)
  • Received : 2015.03.26
  • Accepted : 2015.06.24
  • Published : 2015.06.30

Abstract

Nowadays, people start to focus on the value of 'Mindfulness' and 'Slowness', instead of the importance of 'Development' and 'Advancement' in their whole life. According to this background, we attempted to find new research opportunities on User Experience(UX) in usage context of 'Erasing'. Through a interdisciplinary literature review on related works regarding the concept of erasing, we tried to understanding the meaning of erasing within the perspective of philosophy, psychology, and human-computer interaction(HCI). We also conducted the contextual inquiry, one of the qualitative research methods to examine the actual usage context and the user's experience, with 79 users who were required to erase something in three usage contexts, including Paper-Eraser condition, Computer-Keyboard condition, and Tablet PC condition. The results indicate that it is important to provide not only effective erasing but also satisfaction for users in the usage-context of erasing. From these attempts, we expect that our findings will be helpful to understand the meaning of the erasing in academic and practical fields.

본 연구에서는 현대 사회의 주요 흐름인 '발전과 진화'의 방향성에서 한발 물러나, '지우는' 경험과 그 감성에 대한 연구 가능성을 탐색하고자 하였다. 이를 위해, 지금까지 많은 주목을 받지 못한 키워드인 지우는 경험에 대한 통합적 문헌조사를 우선적으로 수행하였으며, 이를 토대로 실제 사용자들을 대상으로 하는 맥락 질문법을 진행하였다. 맥락 질문법의 경우, 아날로그적인 연필-지우개 사용맥락, 디지털의 대표적인 맥락인 컴퓨터-키보드 사용맥락, 마지막으로 최근 활발한 활용을 보이는 Tablet PC 사용맥락에 따른 사용자들을 모집한 후, 각각의 사용맥락에 대한 In-depth한 정성적 인터뷰 및 정량적 자료 수집을 진행하였다. 결과적으로, 지우는 맥락에서는 특정 내용을 잘 지워내는 상황적 효용뿐만 아니라 이를 수행하는 사용자에게도 정서적으로 만족스러운 경험을 제공해야함을 확인할 수 있었다. 해당 연구에서 진행된 탐험적 시도 및 실증적 결과들은 향후 연구들에 대한 학술적 접근과 함께 실용적 관점에서의 디자인 함의를 제공할 수 있을 것으로 기대된다.

Keywords

References

  1. Alter, A. L., & Oppenheimer, D. M. (2009). Uniting the tribes of fluency to form a metacognitive nation, Personality and Social Psychology Review. 13, 219-235. https://doi.org/10.1177/1088868309341564
  2. Anderson, J. R. (1990). Cognitive psychology and its implications (5th Ed.), New York: Freeman.
  3. Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction, Management Science, 29(5), 530-545. https://doi.org/10.1287/mnsc.29.5.530
  4. Bargh, J. A., Chen, M., & Burrows, L. (1996). Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action, Journal of Personality and Social Psychology, 71(2), 230-244. https://doi.org/10.1037/0022-3514.71.2.230
  5. Beyer, H., & Holtzblatt, K. (1997). Contextual Design: A Customer-Centered Approach to Systems Designs (Interactive Technologies), San Francisco: Morgan Kaufmann.
  6. Bop, J. (1999). Do Not Have, Seoul: Bumwoosa.
  7. Diamond, J. M. (1998). Guns, germs, and steel: A short history of everybody for the last 13,000 years, London: Random House.
  8. Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction, MIS Quarterly, 12(2), 259-274. https://doi.org/10.2307/248851
  9. Eich, E. (1984). Memory for unattended events: Remembering with and without awareness, Memory & Cognition, 12(2), 105-111. https://doi.org/10.3758/BF03198423
  10. Godwin-Jones, R. (2003). E-Books and the Tablet PC. Language, Learning & Technology, 7(1), 4-8.
  11. Graf, P., & Haden, P. (1982). Simulating amnesic symptoms in normal subjects, Science, 218(4578), 1234-1244.
  12. Jacoby, L. L., & Dallas, M. (1981). On the relationship between autobiographical memory and perceptual learning, Journal of Experimental Psychology: General, 110(3), 306-340. https://doi.org/10.1037/0096-3445.110.3.306
  13. Jacoby, L. L., & Kelley, C. M. (1987). Unconscious influences of memory for a prior event, Personality & Social Psychology Bulletin, 13(3), 314-336 https://doi.org/10.1177/0146167287133003
  14. Jeong, S. H. (2010). The Comparison of the User's Emotions Before and After Using a Product (제품 사용 전후의 사용자 감성 비교), Science of Emotion and Sensibility, 13(4), 761-768.
  15. Kuhn, T. S. (1962). The structure of scientific revolutions, Chicago: The University of Chicago Press.
  16. Kim, J. W. (2012). Human-Computer Interaction, Seoul: Ahngraphics.
  17. Kwon, J. H., Noh, E. Y., Park, M. A., Yang, Y. A. Choi, H. S. Park, S. J., & Park, S. H. (2008). Impact of Aging on Performing Implicit and Explicit Memory Tasks, The Journal of Korean Society of Occupational Therapy, 16(2), 47-58.
  18. Laham, S. M., Alter, A. L., & Goodwin, G. P. (2009). Easy on the mind, easy on the wrongdoer: Discrepantly fluent violations are deemed less morally wrong, Cognition, 112(3), 462-466. https://doi.org/10.1016/j.cognition.2009.06.001
  19. Laham, S. M., Koval, P., & Alter, A. (2012). The name-pronunciation effect: Why people like Mr Smith more than Mr Colquhoun, Journal of Experimental Social Psychology, 48(3), 752-756. https://doi.org/10.1016/j.jesp.2011.12.002
  20. Longcamp, M., Bourcard, C., Gihodes, J.-C., & Velay, J.-L. (2006). Remembering the orientation of newly learned characters depends on the associated writing knowledge: A comparison between handwriting and typing, Human Movement Science, 25(4-5), 646-656. https://doi.org/10.1016/j.humov.2006.07.007
  21. Longcamp, M., Zerbato-Poudou, M. T., & Velay, J. L. (2005). The influence of writing practice on letter recognition in preschool children: A comparison between handwriting and typing, Acta Psychologica, 119(1), 67-79. https://doi.org/10.1016/j.actpsy.2004.10.019
  22. Lynch, M. (2002). The culture of control: Crime and social order in contemporary society, Political and Legal Anthropology Review, 25(2), 109-112. https://doi.org/10.1525/pol.2002.25.2.109
  23. Murayama, K., & Kitagami, S. (2014). Consolidation power of extrinsic rewards: Reward cues enhance long-term memory for irrelevant past event, Journal of Experimental Psychology: General, 143(1), 15. https://doi.org/10.1037/a0031992
  24. Reber, R., Schwarz, N., & Winkielman, P. (2004). Processing fluency and aesthetic pleasure: Is beauty in the perceiver's processing experience?, Personality and Social Psychology Review, 8(4), 364-382. https://doi.org/10.1207/s15327957pspr0804_3
  25. Seo, J. H., & Lee, K. P. (2010). A Study on the Emotional Quality Design Framework for Improvement of the User Experience with Emphasis on the User Interface Design (사용자 경험 증진을 위한 감성 품질 디자인 프레임웍에 관한 연구: 사용자 인터페이스 디자인을 중심으로), Science of Emotion and Sensibility, 13(3), 523-532.
  26. Sparrow, B., Liu, J., & Wegner, D. M. (2011). Google effects on memory: Cognitive consequences of having information at our fingertips, Science, 333(6043), 776-778. https://doi.org/10.1126/science.1207745
  27. Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A Re-examination of the determinants of customer satisfaction, Journal of Marketing, 60(3), 15-32. https://doi.org/10.2307/1251839
  28. Staple, D. A., & Blanton, H. (2004). From seeing to being: Subliminal social comparisons affect implicit and explicit self-evaluations, Journal of Personality and Social Psychology, 87(4), 468-481. https://doi.org/10.1037/0022-3514.87.4.468
  29. The National Institute of the Korean Language. (2002). the list of words in the investigation of frequently used modern Korean words, Seoul: The National Institute of the Korean Language Press.
  30. Toffler, A. (1981). The third wave (pp. 111-120), New York: Bantam books.
  31. Tulving, E., & Schacter, D. L. (1990). Priming and human memory system, Science, 247(4940), 301-306. https://doi.org/10.1126/science.2296719
  32. Tulving, E., Schacter, D. L., & Stark, H. A. (1982). Priming effects in word-fragment completion are independent of recognition memory, Journal of Experimental Psychology: Learning, Memory and Cognition, 8(4), 336-342. https://doi.org/10.1037/0278-7393.8.4.336
  33. Whitehead, A. N. (2011). Science and the modern world, Cambridge: Cambridge University Press.