Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

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A Study of Functional Performance on Smartphone according to Age Difference

나이 차이에 따른 스마트폰 기능 수행도 연구

  • Yoon, Cheol-Ho (Dept. of Industrial and Management Engineering, Sunmoon University)
  • 윤철호 (선문대학교 공과대학 산업경영공학과)
  • Received : 2018.11.28
  • Accepted : 2019.03.08
  • Published : 2019.03.31
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Abstract

In this study, we examined the differences in age among the various functions required for everyday life through smartphone using environment. The subjects were composed of 30 young adults and 30 elderly people. We set up 12 tasks to evaluate the performance of smartphone functions. At the same time, a questionnaire about smartphone usage habits was made. The questionnaire consists of items related to user history and usage habits. ANOVA analysis was performed using Minitab version 14, and statistically significant differences were found in 10 tasks. The result of the actual values for each task showed that the elderly generally took more time to perform all the tasks than the younger ones. Especially, the tendency of the task which requires a lot of keystrokes was revealed. Especially, in the case of a task requiring a lot of keystrokes, the tendency was remarkable. Young adults have found that they use all functions uniformly overall, and the functions used by the elderly were biased toward some functions, such as dialing, text, kakao talk, and searching. These results suggest that young people use smartphones more frequently than elderly people, and as they become accustomed to using smartphones, the time required to perform functions may be shortened. We suggest that it is necessary to design in terms of hardware or software so that the elderly people can input easily and conveniently.

본 연구에서는 스마트폰을 활용하여 일상생활을 통해 필요한 다양한 기능들을 수행하는데 있어서 나이에 따라 어떤 차이가 있는지 스마트폰 사용 환경에서의 실험을 통해 알아보았다. 피험자 집단은 청년층 30명과 장년층 30명으로 구성하였다. 스마트폰 기능 수행도를 평가하기 위해 12개의 과제를 설정했다. 동시에 사용자들에 대해 스마트폰 사용 습관에 대한 설문지를 작성하였다. 설문지는 사용자 이력 및 사용 습관에 관한 항목으로 구성되었다. 과제별 실측치 측정결과를 미니탭 버전14를 이용하여 분산분석을 통해 통계적으로 분석한 결과, 10개의 과제에서 통계적으로 유의한 차이가 나타났다. 즉, 전체적으로 장년층은 청년층에 비해 모든 과제 수행에 있어서 처리시간이 많이 걸렸다. 특히 키 입력이 많이 필요한 과제의 경우 그 경향이 크게 드러났다. 스마트폰 사용 습관에서는 청년층은 전반적으로 모든 기능들을 골고루 이용하는 것을 알 수 있었고, 장년층은 청년층에 비해 이용하는 기능들이 전화걸기, 문자, 카카오톡, 검색 등 일부 기능에 치우쳐 있었다. 이런 결과로부터 청년들은 장년층보다 스마트폰을 더 빈번하게 사용함으로서 스마트폰 사용에 익숙해짐에 따라 기능 수행에 필요한 시간이 단축된 것이라고 생각할 수 있다. 또한 KLM 분석 결과, 처리시간이 단축된 가장 큰 요인은 청년층이 장년층에 비해 키 입력에서 시간이 적게 소요되기 때문이다. 따라서 스마트폰 제조에 있어서 장년층들이 좀 더 쉽고 편하게 문자를 입력할 수 있도록 하드웨어 또는 소프트웨어 측면에서 적극적으로 추가적인 설계에 임할 필요가 있다고 판단된다.

Keywords

SHGSCZ_2019_v20n3_318_f0001.png 이미지

Fig 1. Observation values of age different users in smartphones

Table 1. Functional factors for smartphone usability

SHGSCZ_2019_v20n3_318_t0001.png 이미지

Table 2. ANOVA of observation values

SHGSCZ_2019_v20n3_318_t0002.png 이미지

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